Frequently Asked Questions


Mask and Vaccination Requirements

All Capital One Hall event attendees over the age of 12 must provide proof of full vaccination (one J&J shot or two Moderna/Pfizer shots), the last dose of which was administered at least 14 days prior to entering Capital One Hall, or an approved* COVID-19 negative test taken no more than 48 hours before entering Capital One Hall. Proof of vaccination can be your physical vaccine card or a photo of your card. The name on the card or negative test must match the name on your photo ID. Entry requirements subject to change.

All attendees, including those under the age of 12, must wear protective masks regardless of vaccination status while inside Capital One Hall except when actively eating or drinking.

* Approved tests include rapid, PCR or FDA approved at-home tests

What should I expect when entering Capital One Hall?

To ensure the safety and health of our patrons, staff, and artists, the following is what to expect when entering Capital One Hall.

  1. Provide proof of COVID vaccination or negative test taken within 48 hours of the performance. The name must match the name on a government-issued Photo ID for all patrons over the age of 12.
  2. Present your ticket to be scanned.
  3. Next, your bags will be checked. All bags must be no larger than 12”x16"x12”. Backpacks and oversized bags or purses will not be allowed.
  4. You will walk through a magnetometer which will also take your temperature.
  5. Enjoy the show!

Prohibited items

  • Oversized bags (maximum 12”x16"x12”), backpacks, or boxes.
  • Propane and propane powered vehicles, equipment and displays.
  • Fireworks or other incendiary devices.
  • Guns, knives, electronic shock devices, chains, clubs or other weapons that could be used to harm another individual or property.
  • Sticks (including selfie-sticks) or poles.
  • Projectiles (including beach balls and Frisbees).
  • Lit cigars, cigarettes, e-cigarettes, or the like.
  • Controlled substances of any kind unless pursuant to a doctor’s prescription.
  • Cans, bottles, coolers or other similar containers.
  • Helium or other lighter than air filled balloons.
  • Recording devices (video, audio or photographic) for the intent to distribute or to re-sell.
  • Laser pens or other laser light-type pointing devices.
  • Signs, posters, or banners.
  • Skateboards, Skates (roller or in-line), or scooters.
  • Noise making devices (horns, whistles, etc.).
  • Umbrellas (non-retractable).
  • Additional items may be prohibited on a show by show basis.

How do I get to Capital One Hall?

Address: 7750 Capital One Tower Road, Tysons, Virginia 22102

Capital One Hall, located in Tysons, Virginia, is easily accessible by car directly off I-495 (Capital Beltway) and just steps away from the Silver Line's McLean Metro Station.

Where do I park at Capital One Hall?

Garage parking will be available for every performance at Capital One Hall in the parking garage on Capital One Drive near the corner of Scotts Crossing Road. You can purchase a parking pass when buying performance tickets or on-site the night of the event for $10. Parking is available to patrons on a first-come, first-served basis. It is possible for the parking garage to become full on busy performance days. Parking will open 4 hours prior to show time.

What is the closest metro station?

McLean Metro Station on the Silver Line.

Where is rideshare drop-off and pick-up?

Drop-off will take place at the front of Capital One Hall at 7750 Capital One Tower Road, Tysons, VA 22102.

Pick-up will take place at the retail parking lot at the corner of Capital One Drive and Scotts Crossing Road. When exiting the theater, turn to the right and go to the end of the block, cross the street and turn right. The parking lot will be on your left.

Box Office Location and Hours

Location: 7750 Capital One Tower Rd, Tysons, VA 22102

Current Hours:

Mondays: CLOSED
Tuesdays: 10 AM – 2 PM 
Wednesdays: 10 AM – 2 PM
Thursdays: 10 AM – 2 PM
Fridays: 10 AM – 2 PM
Saturday: CLOSED
Sunday: CLOSED

*Box Office will open 3 hours prior to all performances.*

Ticket Fee: $2 per ticket purchased at the box office

Phone: 703-343-7651 (Tue - Fri 10 AM - 2 PM)

Are group tickets available?

Yes, for groups of 10 or more please send an email to info@capitalonehall.com and someone will get back to you shortly.

Photography & Video Policy

On a show-by-show basis, recording devices (video, audio or photographic) will be permitted.  

What time do doors open?

Doors open 60 minutes before showtime. Please allow plenty of time for traffic, parking, and entrance procedures. Latecomers will be seated at the discretion of the House Manager.

Food & Beverages

Capital One Hall: Enjoy freshly prepared foods, Ceremony coffee, and a full bar featuring Starr Hill beers, Virginia wines from Barboursville and Early Mountain, and more when attending a performance. Capital One Hall patrons are permitted to consume food and beverages that have been purchased on site inside the theater for select shows. Concessions and bars are available on all three levels at Capital One Hall.

Starr Hill Biergarten: Looking for a place to hang out before or after the show? Grab a bite to eat or a drink at The Starr Hill Biergarten, located on top of Capital One Hall at The Perch. The Biergarten features over 10,000 square feet of outdoor dining and lounge space including the adjacent amphitheater and lawn. Full bar (beer, wine, cocktails, cider) with 24 taps that feature rotating draft beers and cocktails. Live music Wed-Sat with NFL taking over the big screen on Sun.

Wren at The Watermark Hotel: Located adjacent to Capital One Hall inside The Watermark Hotel, Wren features craft cocktails paired with culinary delights in the Chef-driven dishes.

How can I become a volunteer or get a job with Capital One Hall?

Visit our website for current openings.

Is Capital One Hall available for rent for special events and weddings?

Is there a hotel nearby?

The Watermark Hotel is a brand-new all-suite hotel located in Capital One Center adjacent to Capital One Hall, featuring 300 luxury residential suites, including lavish, upscale furnishings, abundant space in which to unwind, and a hospitality team dedicated to setting a new definition of luxury.  The Watermark Hotel indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler.  Thoughtfully designed to enhance your stay in Tysons, Virginia, the hotel offers convenient access to Capital One offices, Capital One Hall, the McLean Station along the Metro's Silver Line, and more.  Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with culinary delights in the Chef-driven dishes on offer at Wren.  The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues.

Accessibility

Parking: Handicap parking is available in the Capital One Hall garage.

Drop-off: Patrons are able to be dropped off in front of the theater.

Sign Language Interpreters: Please email info@capitalonehall.com with any sign language interpreters needs at least 10 days prior to show date.

Assisted Listening Devices: Available free of charge at coat check in the main lobby.

Purchasing Accessible Seating: Accessible seating can be bought through Ticketmaster.com and seat locations are listed below. When you hover over the seat it will bring up a little box with an ADA and Companion icons. Also, after you purchase your seats please send an email to info@capitalonehall.com with your seat location and we will ensure the appropriate seats are removed to accommodate a wheelchair.

Left Orchestra: Row P Seats 1-3 and 7-9/Row X Seats 1-3, 7-9 and 13-15

Right Orchestra: Row P Seats 2-4 and 8-10

Left Balcony 1: Row EE Seats 1-3 and 7-9

Left Balcony 2: Row AA Seats 1-3 and 7-9

Right Balcony 2: Row AA Seats 2-4 and 8-10

Is there a coat check?

Yes, a free coat check is available after you enter the main lobby of Capital One Hall.

Lost & Found

Did you leave something behind? Email info@capitalonehall.com and someone will check to see if we found your item.

Still at the show? Lost & Found can be found at Coat Check in the main entrance lobby.

Need More Information

Please email: info@capitalonehall.com

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