Guest Services Attendant

Operations

Title:

Guest Services Attendant

Department:
Operations

Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats. Assist with last minute pre-event needs, including setting-up, decorating, and finding materials. Assist with last minute and/or emergency patron needs.  Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students, and groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

·      Works in conjunction with House Managers

·      Serves as the first line for patron issues and concerns/issues

·      Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.

·      Serve as coat check attendant.

·      Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.

·      Provide special accommodations for wheelchairs and other physically challenged patrons, senior citizens, students and groups.

·      Work extended and/or irregular hours including nights, weekends and holidays as needed.

SKILLS REQUIRED

Position requires ability to:

·      Demonstrate exceptional skills in customer relations, communications and problem solving.

·      Follow oral and written instructions and communicate effectively with other in both oral and written form.

·      Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

·      Remain flexible and adjust to situations as they occur.

EDUCATION AND/OR EXPERIENCE

Highschool diploma or G.E.D. and one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.

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