General Manager



General Manager


Responsible for overall management, promotion, and operation of the facility, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains active contact with the Client/Contract Administrator. Monitors ASM Global compliance with all provisions of the services contract.

• Aggressively promotes the use of the facility to maximize its utilization.

• Negotiates lease agreements as determined necessary and in the best interests of the facility.

• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.

• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.

• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.

• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.

• Conducts marketing, budgeting, and weekly staff meetings.

• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.

• Provides for control of day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.

• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.

• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility and ASM Global in all forms of communication and personal contacts.

• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.

• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.

• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the

• facility, and/or to improve the efficiency and safety of operations, in compliance with ASM Global policies and procedures.

• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.

• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public.

Supervisory Responsibilities

Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Operations, Food & Beverage Departments, or other facility departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field and a minimum of 5-7 years' experience industry experience in a senior management function of a Theater, Performing Arts Center, Amphitheater, Arena, Convention Center or Stadium, or equivalent combination of education and experience

• Experience in contract negotiation, business law, purchasing procedures, and supervising personnel

• Experience in labor relations and union contracts, if applicable

Skills and Abilities

• Excellent communication and interpersonal skills and organizational ability

• Ability to work with and maintain highly confidential information is required

• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment

• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description

• Ability to anticipate problems and implement immediate corrective action

• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry

• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning

• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations

• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry

• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management

• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions

• Ability to manage a facility of same size and type

Computer Skills

To perform this job successfully, an individual should have some knowledge of computers; knowledge of Spreadsheets and Word Processing and standard office equipment is helpful.

Other Qualifications

• Ability to prioritize multiple projects and meet strict deadlines

• Ability to work under minimal supervision

• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed

• Must have professional attitude and appearance

• Some travel required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Capital One Hall Newsletter
Stay up to date with the latest news and events at Capital One Hall.
Sign Up Today

Sign up to receive emails from Capital One Hall. Be the first to learn about upcoming shows, venue pre-sales, exclusive discounts, and more.

Thank you! Your subscription has been received!
Oops! Something went wrong while submitting the form.