Box Office Ticket Seller

Box Office

Title:

Box Office Ticket Seller

Department:
Box Office

ASM Global, the world’s leading venue management and services company, has an excellent and immediate opening for the position of Box Office Ticket Seller - ASM Global/ Capital One Hall. Responsible for selling tickets for shows and events by performing the following duties.

Position Responsibilities

·       Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance

·       Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box

·       Handles Will-Call according to procedures

·       Efficiently and courteously answer questions concerning event availability, pricing, seat selection, scheduling and parking

·       Resolve guest complaints within scope of authority

·       Utilize and balance a cash drawer with various tender types

·       Able to work independently and handle most questions without assistance

·       Performs other duties as assigned by the Box Office Manager

 

Supervisory Responsibilities   

·       This position has no supervisory responsibilities

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE, SKILLS AND ABILITIES:

·       Excellent communication skills as well as interpersonal skills to deal effectively with all business contacts

·       Able to take initiative and exhibit flexibility

·       Effectively communicate in English, both written and oral forms

·       Ability to work flexible hours including evenings, weekends and holiday’s as needed

 

Education and/or Experience   

·       High School diploma or equivalent

·       Six(6) months experience with customer service and cash handling

·       Previous experience in a similar type entertainment venue

·       Ticketmaster experience preferred

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