Box Office Supervisor

Box Office

Title:

Box Office Supervisor

Department:
Box Office

ASM Global, the world’s leading venue management and services company, has an excellent and immediate opening for the position of Box Office Supervisor - ASM Global/ Capital One Hall. Under general direction of the Box Office Manager, the Box Office Supervisor is responsible for show information and maintaining the ticketing system.

Essential Duties and Responsibilities

·       Support the Manager in maintaining all shows and event inventory

·       Responsible for in-person ticket sales using Ticketmaster for the performance hall and black box

·       Demonstrates excellent customer service skills; responds promptly to customer needs; able to work independently and handle most box office questions without assistance

·       Prepares and updates event information sheets pertaining to upcoming events for ticket sellers

·       Utilize and balance a cash drawer with various tender types

·       Performs other duties as assigned by the Box Office Manager

 

Supervisory Responsibilities   

Previous experience training and over seeing a box office staff

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE, SKILLS AND ABILITIES:

·       Working knowledge of Box Office, customer service techniques, computer operations, accounting/cash management procedures

·       Skilled in computerized ticketing operations(Ticketmaster)

·       Effectively communicate in English, both written and oral forms

·       Ability to work independently and as a member of the team

·       Good customer service skills and sense of public relations

 

MINIMUM REQUIREMENTS

·       High School diploma or equivalent

·       Ticketmaster experience required

·       Two (2) years experience with customer service and cash handling

·       Previous experience in a similar type of entertainment venue

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