Banquet Server

Food & Beverage

Title:

Banquet Server

Department:
Food & Beverage

ASM Global, the world’s leading venue management and services company, has an excellent and immediate opening for the position of Banquet Server - ASM Global/ Capital One Hall. This individual will serve as  FOH and support the Food& Beverage Manager in a premier food & beverage operation as well as support the Dept. in the food service of the facility including: fine dining, private catering to include offsite & events, concerts, concessions and the Biergarten/Skypark food experience.

Essential Duties and Responsibilities

The following duties to be assigned as directed by the  Food & Beverage Manager/Banquet Captains

●     Reports to work in proper uniform according to the scheduled time.

●     Follows instructions for each event as given by the managers and captains of Food & Beverage

●     Assist with collecting, polishing and set up of all banquet equipment to include flatware, china, glassware and serving pieces, banquet tables, chairs and linens etc. for each event

●     Serves alcohol under the ASM Global SAVOR Safe guidelines

●     Works in all Catering, Concessions, Food Trucks, Golf Rental and Restaurant outlets

●     Possible off site catering events

●     Assists with preparing garnishes, bar kits, beverages, bread and condiments etc.

●     Assists with cleaning all banquet equipment including cleaning and filling salt & pepper, condiment, bread etc.

●     Create and execute the logistics of delivery of all food to prospective functions and outlets including preparation and set up of event room and dishing area when necessary

●     Prepares tables with place settings and builds buffets as instructed by the Food & Beverage Manager and or Banquet Captain

●     Attends pre-function meetings for briefing of event details and any line ups by managers or captains

●     Always provides friendly and courteous customer service to guests and co-workers

●     Remains at assigned station and performs duties as assigned according to each event

●     Reports any customer service and or/complaints to Banquet Captain and/or F & B Managers

●     Breaks down tables, chairs and banquet equipment after each event ensuring it is clean for the next day

●     Cleans and returns all serving pieces to their proper storage area

●     Adheres to strict grooming standards and policies of the company

●     Flows service standards, procedure, and guidelines.

●     Delivery, set-up, service and breakdown of all equipment and food &beverage as assigned to prospective functions and all outlets

●     Deep cleaning as assigned

●     Cleans all banquet wares efficiently and safely

●     Removes debris from prospective banquet areas after events show ready for the next day

●     Takes trash to proper receptacles and uses proper disposal methods, for trash and composting containers

●     Deep clean and sanitizing equipment as assigned

●     Quick with counting and simple arithmetic

●     Follows all food safety instructions, HACCP, and the Food Code

●     Works efficiently with a production schedule, to meet business demands as directed for    all of the venue spaces as directed by F & B leadership

●     Provides the highest quality service to guests, temporary staff and co-workers, always

●     Train and supervise employees / temp labor under his/her supervision

●     Assists with opening, closing and months end inventory counts, and duties as assigned

●     Assists with end of year wares and equipment counting and maintains and organizes all wares in their proper storage area

●     Sets-up side stations and completes side work prior to events

●     Maintains a sanitizer bucket at proper dilution, always

●     Ensures all products are properly wrapped, labeled, and dated

●     Operates equipment (coffee, tea, bar equipment) according to use and safety instructions

●     Keeps work area clean, organized, and sanitary

●     Cleans and organizes workstation at end of shift to ensure safety guidelines are maintained and the stand/ station is ready for the next shift

●     Practices FIFO (First in First Out) for all products to ensure proper rotation

●     Attends and participates in Food Production meetings as instructed

●     Performs all skilled labor as classification dictates

●     Leads by example, represents with a polite and can-d oattitude

●     Other duties as assigned by the Director of Food & Beverage and/or F & B Manager

Supervisory Responsibilities

Responsibilities include training employees as well as planning, assigning, and directing work, when manager requires. Works closely with allF & B managers and kitchen staff

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

●      At least three years’ experience as a server in high volume banquets, restaurants (with banquet facilities), arenas or hotels

●     Experience with upscale dining in a restaurant or similar type facility preferred

Skills and Abilities

●     Ability to use and maintain basic food service and kitchen equipment

●     Ability to train others in the use of basic food service and kitchen equipment

●     Strong communication skills and the ability to read, write, and understand English

●     Ability to interact with all levels of staff ability to quickly identify problems and resolve them

●     Excellent organizational and planning skills

●     Strong customer service orientation

●     Excellent communication and interpersonal skills

●     Ability to work with limited supervision

●     Ability to interact with all levels of staff including management

●     Ability to work flexible, irregular hours as dictated by the restaurant levels/event schedule, including nights, weekends, and holidays

●     Must be compliant with Health Codes\Must be able to adapt to change in the work environment, managing, competing demands, frequent changes, delays, or unexpected events

Education and /or Experience

High school diploma or GED preferred

Knowledge of Banquet Event Order (BEO) preferred

Other Qualifications:

Serve-safe certified preferred

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